Upgrading from Version 2

If you are an existing owner of Aeon Timeline 2, you will be entitled to a discount when upgrading to Version 3:

The way to claim your discount varies depending on how you purchased Aeon Timeline 2.

Users with a License Code

If you purchased Aeon Timeline 2 anywhere other than the Mac or iOS App Stores, you will have a Version 2 license code. This includes purchases made from within the app itself, directly from our website, or through a promotional partner.

If you have a license code, there is an automated process to help you claim your discount.

Find your License Code

You will have received this license code via email when you purchased the application. If you purchased through the app or website, search for an email titled " Your Aeon Timeline 2 Paddle.com Order". 

If you cannot find the email, you can also locate your license code inside a registered application:

1. Launch Aeon Timeline 2
   
2. Open the Registration window:
   1. On Mac: Choose "Registration" from the "Aeon Timeline 2" menu
   2. On Windows: Choose "Registration" from the "Help" menu.
      • Unfortunately for Windows users, the text shown is in a format that cannot be selected and copied from the popup, so you will need to manually type the value. Sorry about that!

Lock in your discount

Once you know your license code, you can claim your discount using the following steps:

1. Either:
   • Download and run Aeon Timeline 3, and click "Buy Now" on the "My Account" window; or
   • Go to https://timeline.app/buy/
2. Select the "Upgrade" (for version 2 users) option
   • The price shown here applies for purchases before December 2020. If you purchased after December 2020, the purchase price will be adjusted to $0 at a later step
3. Enter your license code and click Apply
4. Optionally, tick or untick the "Keep me updated..." checkbox
5. Click "Checkout"
6. A popup window will show allowing you to complete your purchase
7. Please confirm the purchase price shown at the top of the popup window to ensure the correct discount has been applied
   • If you are receiving a free upgrade, the text "You will not be billed today" will be shown, and you will not be asked to enter any payment details

If you do not believe the right discount is being applied, please contact our support team at sales@timeline.app and we can investigate this for you.

Important Note: Each license code is only valid to redeem upgrade pricing for a single purchase of a single license of Aeon Timeline.

Mac App Store Users

Unfortunately, Apple does not provide developers with any customer information, so we are unable to automate the discount process for App Store users.

If you have purchased Aeon Timeline 2 on the Mac App Store and wish to upgrade to Aeon Timeline 3 at a discount, you will need to email sales@timeline.app and provide evidence of your eligibility.

Once we verify your eligibility, we will send you a coupon code which you can use to redeem your free or discounted license.

Lock in your discount

Once you have a coupon code from us, you can claim your discount using the following steps:

1. Go to https://timeline.app/buy/
2. Select the "Buy" option
3. Optionally, tick or untick the "Keep me updated..." checkbox
4. Click "Checkout"
5. A popup window will show allowing you to complete your purchase
6. Enter the coupon code that we emailed to you to apply your discount
7. Please confirm the purchase price shown at the top of the popup window to ensure the correct discount has been applied
   • If you are receiving a free upgrade, the text "You will not be billed today" will be shown, and you will not be asked to enter any payment details

Download the App

Once you have made your purchase, you can download the application directly from our website or via the App Store, whichever you prefer.

After downloading, enter your email address and account ID into the "My Account" screen to unlock editing capabilities.

iOS App Store Users

From version 3 onwards, you will no longer need to make a separate purchase to use Aeon Timeline on your iOS devices: a single license will enable you to use Aeon Timeline across all platforms and devices.

If you have purchased Aeon Timeline for iOS in the past, you are eligible for a discount for purchasing an Aeon Timeline 3 license across all platforms.

As with Mac App Store purchases, Apple does not provide us with sufficient information to verify your prior purchase, so you will need to email sales@timeline.app and provide evidence of your eligibility.

Once we verify your eligibility, we will send you a coupon code which you can use to redeem your free or discounted license.

Follow the steps listed under the Mac App Store Users to complete your purchase using the discount provided.